Returns

 At Phones Arena, we aim to deliver you the widest range of mobile phones, tablets, & accessories at everyday low price.

We are highly committed to customers satisfaction and understand that circumstances may arise where one may opt to return the you have purchased from us. As returns seem hard, we have tried to design a policy where returns may be simple and easy as possible for you.

While all items purchased from our store can be returned in-store, however, if you have purchased items online please contact us via email or by calling us at contact@phonesarena.com.au   Phone: 02 7809 0999

Alternatively, replacement of an item, repair or other services may be carried under the terms and conditions given below.

If you have changed your mind about a purchase from Phones Arena, we will be pleased to offer you a refund or exchange provided that the purchase meets the following:

· You return the item or items within 30 days of the date of purchase.

· You provide us a satisfactory proof of purchase in the form of original register receipt or online proof of purchase, for example, a tax invoice.

· The item must be in its original packaging (if any), is unused as received. Phones Arena reserves the right to decline an exchange, refund, or repair in case of physical damage to the product.

· The cost of return will not be provided by Phones Arena. We recommend registered post for high-value products and extra layer of packaging material if the item is perishable.

Please note that change of mind returns are not available for the following purchases:

• Mobile phone recharges
• Sim cards
• Phone covers or screen protectors
• Special orders

In case if you experience activation problems with prepaid cards or special activation codes provided by third parties, we recommend that your contact directly to the third-party customer service. Please note that as we are trying to provide you with the best service possible, Phones Arena does not hold the codes for these services.

 This return policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law.